RETURN AND REFUND POLICY

Thank you for shopping at [DIEGO LOPEZ]! Your satisfaction is important to us. If you're not entirely happy with your purchase, we're here to help.

1. Returns

We accept returns within [e.g., 14 or 30] days of delivery. To be eligible for a return:

  • The item must be unused and in the same condition you received it.

  • It must be in the original packaging.

  • A receipt or proof of purchase is required.

To start a return, please contact us at [Insert Contact Email] with your order number and reason for return. We will provide instructions on how to return your item.

2. Non-Returnable Items

Certain types of items cannot be returned, such as:

  • Perishable goods (e.g., food, flowers)

  • Personal care items (e.g., hygiene products)

  • Sale or clearance items (if marked final sale)

  • Custom or personalized products

If you're unsure whether your item is eligible, please contact us before requesting a return.

3. Refunds

Once we receive and inspect your return, we’ll notify you via email about the status of your refund.

  • If approved, a refund will be issued to your original payment method.

  • Please allow [5–10 business days] for the refund to process, depending on your bank or card provider.

4. Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, email us at [Insert Contact Email].

5. Return Shipping

  • Customers are responsible for paying return shipping costs unless the return is due to a damaged or incorrect item.

  • We recommend using a trackable shipping service or purchasing shipping insurance for valuable items.

6. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within [3–7 days] of delivery with photos of the product and packaging. We’ll send a replacement or offer a refund.

Contact Us

If you have any questions about returns or refunds, reach out anytime:

Email: [Iv2rwzrhyqj@privaterelay.appleid.com]
Phone: [7077308562]
Mailing Address: [4715 Pauline Place, Kelseyville California 95451, United States]